Privacy Policy
Effective Date: 4/17/2025
Natchez Trace Veterinary Services (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, request veterinary services, or contact our team.
By using our website or services, you agree to the terms outlined below.
Information We Collect
We may collect the following types of information from you:
- Contact Information: Name, email address, phone number, mailing address
- Pet Information: Your pet’s name, age, breed, health concerns, treatment history, and other relevant veterinary care details
- Appointment & Service Data: Dates of services, treatment types, notes related to your visit, or questions you submit through forms
- Payment Information: If applicable, we may collect payment card details or billing information when processing transactions
- Device & Website Usage Data: IP address, browser type, time spent on our website, and pages visited—used to improve user experience and website performance
How We Collect Information
We gather your information in the following ways:
- Direct Submission: When you complete forms on our website, call our office, or communicate by email or SMS
- Cookies & Web Tracking: We use cookies and similar tracking technologies to understand how visitors use our website and to enhance functionality
- Third-Party Services: When applicable, we may receive information through services like payment processors or scheduling platforms
How We Use Your Information
We use your personal and pet-related information to:
- Provide integrative veterinary care tailored to your pet’s unique needs
- Schedule and manage appointments
- Send appointment confirmations, reminders, and updates
- Respond to your questions or care requests
- Improve the quality and functionality of our website
- Send occasional updates, special offers, or educational materials if you opt in
- Comply with legal, regulatory, or medical documentation requirements
SMS Communications
By providing your phone number, you consent to receive SMS messages from Natchez Trace Veterinary Services. These may include:
- Appointment reminders
- Follow-up care messages
- Practice updates or educational alerts
Opt-Out: You can stop SMS messages anytime by replying “STOP.”
Help: For assistance, reply “HELP” or contact our office directly.
Rates: Message and data rates may apply depending on your carrier.
Privacy: SMS opt-in and phone numbers will never be sold or shared with third parties or affiliates for marketing.
See Our SMS Terms and Conditions
Data Security
We take your privacy seriously. To protect your data, we use:
- Encryption during online data transfers
- Access control to limit data access only to essential team members
- Firewall and malware protections on our systems
- Regular audits to ensure security measures remain effective
Sharing Your Information
We do not sell, rent, or trade your personal or pet information. We may share limited information in the following cases:
- With trusted service providers (e.g., appointment systems, payment processors) who help us deliver care
- When required by law, court order, or legal process
- In the event of a business transfer, such as a merger or acquisition, where your information may be part of the transferred assets
Your Rights
You have the right to:
- Request access to your personal information
- Ask us to correct or update inaccurate information
- Request deletion of your data (when legally permissible)
- Withdraw consent to non-essential communications
- Opt out of marketing communications at any time
To make a request, contact us using the details below.
Children’s Privacy
Our services are intended for adults and their pets. We do not knowingly collect personal information from anyone under 13. If you believe a child has shared personal data with us, please contact us so we can remove it.
External Links
Our website may include links to other websites. We are not responsible for the content, privacy practices, or policies of these third-party sites. We recommend reviewing their privacy policies separately.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend that you review the policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to request your personal data, please contact us:
- Email: [email protected]
- Phone: 615-750-2238
- Address: 6614 Highway 100, Nashville, TN 37205
- Website: https://franklintnvet.com
